Google CEO, Sundar Pichai Answers The 3 Most Important Questions
Recently a Google employee wrote a 10-page memo to express his views. In response, he was fired. Google’s CEO, Sundar Pichai interrupted his vacation and wrote a memo to all Google employees .
Pichai’s memo and the decision to cut vacations short clearly demonstrates that he is aware of how emotions can impact company’s culture and stifle performance, and if not responded to quickly and properly, can lead to chaos and disruption in the company.
Attachment Theory postulates that we have a wired-in need to be connected and to belong. When people at work create an unsafe environment for us, we default to three possible strategies:
When people know how to create secure emotional connection or a secure bond, they become effective in reaching out and bringing people together, pulling them in one direction, reestablishing safety and a sense of belonging.
The New Science of emotional connection demonstrates that the most effective way to reestablish connections is to address three attachment questions that our mammalian brain asks
We are talking about a very special kind of emotional presence. The result of achieving goals and developing good strategies starts when people are emotionally connected. The need to be emotionally connected is wired in by millions of years of evolution that is designed to keep the people that we depend on close to us.
In his memo, Google CEO, Sundar Pichai does a superb job in creating that emotional connection by answering these three questions. Below, I’ve highlighted and explained how Pichai creates safety by addressing the very core of the most powerful motivational force in the human brain.
Creating emotional connection is very rewarding and provides the most incredible arena for change. Attachment Theory provides a clear map for us to understand how powerful emotions are, it helps understand the drama so that you don’t get lost as the drama unfolds in front of you.
I am persuaded more and more that the essence of good leadership is to be able to help people deal with their emotions in these moments, help them get to the core feelings, needs and fears, and deal with them positively. You have to be able to do that. Because in the end, this conflict is all about attachment, all about needs and fears and how we deal with them.
Creating emotional connection develops lasting change and Sundar Pichai is working towards that goal by answering the three most important questions: “Do I matter?”, “Am I important?” and, “Will you be there if I need you?” with resounding yes.