A Fraud Examiner’s Guide To Relationships

Trust and transparency are two of the most important elements of a fraud examiner’s relationship with their client. We strive for it through the process of emotional connection, whether we realize it or not. The best way to gain the trust is to become more aware of it. We now know how these types of […]

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Two Ways United Airlines Could Have Avoided Public Backlash

On April 9th, 2017, David Dao was physically dragged off a United Airlines flight departing from O’Hare International Airport. You’ve no doubt heard about this, but in case you’ve got some catching up to do, you can read about it here: http://nyti.ms/2ok5MOV. How did what should have been a relatively calm, albeit unpleasant, incident turn so […]

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When Performance Becomes More Important Than Values: Wells Fargo

It is difficult to open a newspaper without seeing the latest on the Wells Fargo scandal. As we all know, Wells Fargo employees opened over 2 million unauthorized customer accounts which resulted in 5,300 low level employees being fired and $185 million in fees along with loss of trust with the public and shareholders. So […]

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Creating Emotional Safety from Scratch: Tips for Viacom

We’ve been seeing a lot of drama out of the Viacom boardroom in the last several months, but now there is finally some movement forward for the company. Viacom will be replacing their CEO, Phillipe Dauman with Tom Dooley. This comes after a long battle between Dauman and the Redstone family (who control most of […]

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Common Sense Principles In Action: Board Composition and Internal Governance

Recently some of the world’s biggest names in corporate governance and business put together a set of Commonsense Corporate Governance Principles. These eight principles cover just about every aspect of governance and board life so I wanted to take some time to explain how to best implement these principles by using emotional connection. Because there are […]

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A Different Approach to Board Consulting

All in all, consulting can be a pretty tough gig. Companies usually hire a board consultant when things are getting pretty bad and they generally expect fast results. It can be tempting to go into a consult with a set of expectations and a detailed plan to get things done based on the research you’ve […]

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Turning Uber Around

We’ve heard the words “Uber” and “turmoil” in the same sentence a lot in recent months. The ridesharing company has been facing trouble from political, internal, and corporate fronts. Most recently, we saw their president of less than a year, Jeff Jones, step down after the CEO asked for his resignation. Jones cited a difference […]

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Board Distress & Productivity: Making A Difference On Your Board

This blog is a summarized version of our article, Dealing with the Shock of Board Distress: An Emotionally Focused Approach – if you would like to read the article in full, click here.  Dysfunctional boards and unsafe board relationships are the aftereffects caused by violation of trust, violation of core values, board discourse, or other shock. […]

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Evolving From Board Conflict: 3 Moves That Helped This Board

Often times a board leader will call for my help when they have a problem to solve. They’ve run into a wall or can’t agree on a solution to move forward. Whether it splits the board evenly or it’s one against six – it always halts progress. Everything stops. But it doesn’t have to. If […]

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